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        <h1>Frequently Asked Questions</h1>
        <br/>

        <style type="text/css">
            .questionLink {
                text-decoration: none;
                font-size: 10pt;
            }
            .questionLink:hover {
                color: purple;
            }
            .question {
                font-weight: bold;
                font-family: Verdana, sans-serif;
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        </style>

        <ol type="1">
            <li><a class="questionLink" href="#1">What is TAKK?</a></li>
            <li><a class="questionLink" href="#2">Who can register on your website?</a></li>
            <li><a class="questionLink" href="#3">How can I make an account on your website?</a></li>
            <li><a class="questionLink" href="#4">I can't register. The page says "Age must be over 16!".</a></li>
            <li><a class="questionLink" href="#5">How can I make bookings?</a></li>
            <li><a class="questionLink" href="#6">How many packages I can send at a time?</a></li>
            <li><a class="questionLink" href="#7">Can I cancel after booking ?</a></li>
            <li><a class="questionLink" href="#8">How do I track my delivery?</a></li>
            <li><a class="questionLink" href="#9">I find your service very useful.</a></li>
        </ol>
        <br/>
        <p>
            <a name="1" class="question">1. What is TAKK?</a><br/>
            A: TAKK is a company that offers you a fast and safe way to deliver your goods to anywhere in the
            country. We have our website that help you create your own Account and make bookings with
            us in just a few mouse clicks.</p><br/>

        <p>
            <a name="2" class="question">2. Who can register on your website?</a><br/>
            A: Companies and Individuals both can use our service. Just be sure to provide us with the correct
            information and we will be happy to work with you.</p><br/>

        <p>
            <a name="3" class="question">3. How can I make an account on your website?</a><br/>
            A: From our Homepage click on the <a href="${pageContext.request.contextPath}/Register.jsp">Register</a> link on the menu.</p><br/>

        <p>
            <a name="4" class="question">4. I can't register. The page says "Age must be over 16!".</a><br/>
            A: You must be over 16 to use our service.</p><br/>

        <p>
            <a name="5" class="question">5. How can I make bookings?</a><br/>
            A: After registering, you will be forwarded to our Homepage. Enter your Username and Password in the
            Login box on the left. From your Customer Page, click on the Book Delivery link.</p><br/>

        <p>
            <a name="6" class="question">6. How many packages I can send at a time?</a><br/>
            A: You can deliver up to 10 packages at a time. And each package must be less than 1000 kg.</p><br/>

        <p>
            <a name="7" class="question">7. Can I cancel after booking ?</a><br/>
            A: Yes, you can. But in some circumstances you have to pay some cancellation fee, based on our policy:
        <ul>
            <li>If you have not confirmed the booking, you can cancel without having to pay any fee.</li>
            <li>If you cancel within 1 day from confirmation date, cancellation fee is 5% of total rate.</li>
            <li>If you cancel within 2 days from confirmation date, cancellation fee is 10% of total rate.</li>
            <li>If you cancel within 3 days from confirmation date, cancellation fee is 15% of total rate.</li>
            <li>After 3 days from confirmation date, cancellation is not allowed.</li>
        </ul>
        <p><u>Note</u>: After the booking has been accepted by our employees, you have to confirm it within 4 days since the day you created the booking. If you don't, our system will cancel your booking automatically.</p><br/>

        <p>
            <a name="8" class="question">8. How do I track my delivery?</a><br/>
            A: You can use our <a href="${pageContext.request.contextPath}/trackConsignment.jsp">Tracking Consignment</a> feature. Just enter the tracking code of your delivery and we will show you its current status along with all its packages. The tracking code must be in the form 'AAAANNNN' with A is any alphabet characters and N is any numeric character.</p><br/>

        <p>
            <a name="9" class="question">9. I find your service very useful.</a><br/>
            A: You have our appreciation. We're looking forward to receiving your feedbacks so we can improve
            our service.</p><br/>

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